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Online reputation management (ORM) is the process of monitoring and improving how your company is perceived online. It entails looking at and analyzing what potential customers will learn about your brand or your product/service if they conduct a Google search. 

Someone can easily judge you and your company based on what they find on Google. Nearly 90% of customers read online reviews before visiting a business. A negative internet presence, or none at all, can significantly impact your company’s success. Hence, your online reputation is essential.

Our Approach

Analyze your online life – Before we start to make improvements, we analyze your online activities and using our checklist, we gauge your online presence. We look at your company’s listing and the products/services you provide, and if they aren’t ranking, we’ll recommend that you work on improving your search ranking. Furthermore, we examine your brand’s presence on social channels and what is being said about you; this means that people are talking about your company and responding positively. In addition, we review sites to look at the reviews of your potential customers. 

Listen with the intent to understand – We listen with the intention of understanding, not just responding. Our attentive listening reveals which social networks your target audience is most active on and the general sentiment towards your brands, products, competitors, or industry. Using social listening to discover your social media strategy will save time, money, and resources.

Monitor customer engagement –  We help you monitor and understand your customers’ social activity and sentiments to improve their social experience and engagement. Our Services can further boost the revenue by enhancing customer relationships and promoting brand loyalty and advocacy like never before.

Philosophy

We strongly believe that looking for an agency to manage your online reviews would benefit all aspects. Know that the online digital reviews about your brand can either grow or damage your business. We deliver the best online reputation management services in India that will keep customers knocking at your door.

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Getting into the shoes of our client, we give
the solution with the right blend of our experience.

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